We have a live chat option available for you to speak to agents right away in the bottom right corner of the window. You can also e-mail our support team at [email protected]

CUSTOMER SERVICE HOURS

MONDAY – FRIDAY

9 AM – 5 PM (PST)

Not receiving any order confirmation email with payment instructions or tracking information? Please make sure to check your spam and junk folders. You may also have to whitelist our e-mail address. Please view this step by step tutorial on How to Whitelist Green Society’s Email.

We do NOT provide refunds or exchanges.

To become a member of Green Society,  you do not need a doctor’s prescription! We require age verification, usually with a drivers license to ensure you are at least 19 years old and a resident of Canada.

Wondering How to Sign Up with Green Society?

Signing up is easy, just follow these 3 simple steps!

1. Register for our website by clicking HERE

(You must provide Government ID proving you are 19+ years or older in order to register)

2. Your account will be approved immediately using AgeVerify.

3. Once approved, you’ll be ready to make your first order on the website!

Yes, GST/HST is already included in all our pricing!

Our system only moves orders into processing once your E-Transfer has been matched with your order number (indicated in the notes section of your E-Transfer). Once accepted, your order will be moved to processing.

*Please allow up to 2 hours for the Interac e-Transfer to deliver your funds to our payment system. 

If your order remains on hold for longer than 12 hours and your E-Transfer is still pending, this is because we have not received your payment or you did not follow the instructions provided when sending the e-transfer.

If your E-Transfer is still pending, or has not been received, this could be due to a number of reasons:

1. We were unable to match your payment to your order when no order number is included in the notes section of your E-Transfer

2. We have not received your E-Transfer because you have sent the payment to the incorrect email address.

3. Your bank has flagged the transaction as suspicious, and needs to be contacted for confirmation to proceed with the transfer.

4. We were unable to accept the E-Transfer, because you have not included the correct question and answer as stated in the payment instructions.

If your order’s payment can not be accepted due to any of the reasons above you will be notified with an email from the accounts team. If no payment is received after 24 hours, your order will automatically be cancelled and can not be re-opened again, a new order must be made.

We do not cancel any pending e-transfers received, even after an order is cancelled. This is to avoid the bank holding the sender’s money for a month after the e-transfer is cancelled. As such all E-Transfers must be cancelled on the senders’ end, so there is no delay in the funds.

Yes! We are expanding our payment methods to have more options. As of right now, we currently only accept Bitcoin. We will be adding more Crypto currencies in the future.

Choose the Bitcoin option at checkout to receive 10% off your order.

We do not have a storefront location as we are purely an e-commerce site.

Editing My Order

Once orders are placed, you cannot edit orders yourselves. If you wish to add or change some items, you will need to create a new order and request the old order to be cancelled.

Alternatively, your old order will cancel itself after 4 days.

Cancelling My Order

If you wish to cancel your order, you will need to request the old order to be cancelled or all unprocessed orders will be automatically cancelled after 4 days.

Once approved, you are ready to place your first order!

All new accounts will have a bonus credit of $10 worth of points that you can use towards your purchase

Please Note:

Your order must be a minimum of $50 after discounts/points in order to proceed. In order to qualify for free shipping, your order must be $150+ after discounts/points. If this minimum is not met, a shipping fee will be applied based on the shipping destination from B.C. If you have any questions please contact [email protected]

Here is a step-by-step guide in placing your order with Green Society:

1.) Shop Marijuana, Concentrates, Edibles

2.) Click on the desired product(s), choose your weight and quantity then click “Add to Cart”. You will then have the option to “View Cart” or “Continue Shopping”.

3.) At the “View Cart” page; you can edit your order, apply coupons, redeem points and view shipping costs.

4.) When you “Checkout” the order, you will receive an email with the payment instructions.
Note: Partial payments are NOT accepted. Do not forget to include your PO# in the notes section when sending the Interac e-Transfer or Bitcoin

• Please allow up to 24 hours for your payment to be processed. You will be notified by email of your order status and tracking information.

If you choose to check mark the Shipping Insurance at checkout, your package is marked as a guaranteed delivery due to Postal Service Failures. If you do not receive your package, a credit will be issued for the full amount of your order.

*Shipping insurance will be automatically applied to all orders over $500.

Orders will be marked as SIGNATURE REQUIRED

Please Note: Nunavut & Northern Ontario are excluded from shipping insurance.

If you don’t receive your package within 48 hours after the expected arrival date, please don’t hesitate to contact us at [email protected]

We will not be held liable for lost orders due to:

• mistakes by the postal office
• wrong address/unit # given by customer
• seized at postal facility
• stolen packages after delivery

If a trace is filed, Canada Post will conduct an investigation which can take up to two weeks to complete.

There are number of reasons why your pack may have been set to “Successfully Delivered”

Often your item has not been lost or stolen, just delayed in delivery:

1. Postal worker scanned all packages they have in possession as delivered and will spend the day/or following business day completing the delivery.
2. Postal worker has placed the package in the wrong mailbox. We highly recommend you checking with your neighbor.
   • Please note, we are not liable for mistakes caused by Canada Post such has your package being delivered to the wrong address

If you have not receive your package within 48 hours after the “Successful Delivered” status, let us know and we will file a trace with Canada Post which takes about 5-7 business days.

Tips for ensuring a successful delivery, we recommend: 

• Double check the shipping address you have provided is correct
  • If you are using a flex delivery address, make sure your account number is included as well as the RPO of which post office you have chosen for pick up
  • If you community mailbox, make sure the mailbox number is correct
  • Before panicking about a missing package, please check with your neighbors to see if they accidentally received your package

If you live in the following provinces:

• Nunavut
• Northern Quebec
• Northwest Territories

We cannot offer any delivery guarantees, you will be ordering at your OWN RISK. If your order is stolen or lost, we reserve the right not to replace it.

* Shipping Insurance will not be eligible for orders from these provinces. *

If you’re tracking your package on Canada Post and its in a wrong city, its most likely due to human error at Canada Post.

Humans errors happen on occasion as postal codes are manually entered by the post office. They may have entered it wrong and off by a digit/letter which can cause a routing error and delay of 1-3 business days .

If you do not receive your shipment after 5 business days, please feel free to contact us and we will contact Canada Post to trace the package.

If your’re tracking your package on Canada Post’s website and it has not been updated its may be due to the following reasons

• We are enroute to ship your package and it hasn’t been scanned yet at the post office
• The package has been dropped off at the post office already but the clerk has not scanned or missed the scan on the package. The next scan will be later in the day at the processing center
• Canada Post tracking system has a glitch with the tracking number
  • Don’t worry, once the package is in Canada Post system it’s already making its way towards you. Expect delivery within 2-3 business days depending how far you live from a major city in your province.

Members get their package on time or usually just a day later. If you do not receive it after 2 days please let us know.

We ship all orders across Canada using Canada Post, offering two delivery options: Canada Post Regular Parcel and Canada Post Xpresspost.

Orders over $150 qualify for free Regular Parcel shipping, while orders over $200 qualify for free Xpresspost shipping for faster delivery.

Once your order has shipped, delivery typically takes up to 5–7 business days with Regular Parcel and up to 3 business days with Xpresspost. Please note that shipping times are estimates and delays may occur due to circumstances beyond our control.

When tracking your package, look for the status “Item out for delivery,” which means your parcel has left the sorting facility and is on its way to your address.

Please note that Canada Post may experience delays during statutory holidays, peak holiday seasons, or periods of extreme weather